Qelp, delivering selfservice software for smartphones, currently deployed at more than 60 network operators in 30 countries.
In July 2015, SYKES, Inc. acquired all shares in the company. Qelp’s online customer self service capabilities complements SYKES’ business process outsourcing customer support contact centers around the globe.
95% of all smartphone customers turn to the web for smartphone support. And when they do, you want them to have a support experience they never had before. Interactive, image based tutorials will guide your customers to the right solutions. The clear step by step instructions are accessible on any device, so your customer can fix their problems on the go.
Your customers are happy, because they fixed their own problem. You are happy, because you provided a unique support experience that even saved you money.
Call Center Software
Qelp call center software provides your support agents with the tools and knowledge to resolve customer support issues faster and more efficient. With our extensive database of image based tutorials, device management and diagnostics tools, support agents can give the customer clear step by step instructions on how to solve their problem. Support agents can also direct customers to the online instructions they need with help of the built-in deeplink generator. The Qelp call center software will result in shorter Average Handling Time per support call, fewer repeated calls and fewer ‘No Fault Found’ returns of smartphones.www.qelp.com/products/callcenter-software/
1043 GP Amsterdam
Opgericht in 2005
FTE: 51 tot 100
- Kennis & Communicatie
- Service Management (SM)
- Verenigde Staten